Terms of service
1. Introduction
Welcome to A Touch of Glass, your trusted glazier service provider. By accessing and using our website or services, you agree to comply with the following Terms of Service. If you do not agree with these terms, please do not use our services.
2. Services Offered
We offer a range of glazing services, including but not limited to:
Residential glazing (windows, doors, conservatories)
Stained glass creation and repair
Glazing repairs (e.g., misted windows, broken panes)
Emergency glazing services
We reserve the right to modify, discontinue, or update services at any time.
3. Service Availability
Our services are available in [locations stated in this website. We are not responsible for services requested outside of our coverage areas. Please contact us to confirm service availability in your area.
4. Quotes and Pricing
Quotes: All quotes are provided based on the information available at the time of inquiry. Final pricing may vary depending on site conditions, additional work requested, or unforeseen challenges. If there are no changes, quotes are valid for 30 days.
Pricing: Pricing for services is subject to change and will be confirmed in writing before any work begins. We strive to offer competitive prices while maintaining the highest level of service quality.
Payment Terms: For repairs and small projects below £500, payment is due upon project completion. Larger projects require 20% downpayment with the balance upon completion. Payment should be made by bank transfer.
5. Scheduling and Cancellations
Scheduling: Once you’ve accepted a quote, we will schedule your service appointment. You will be notified in advance of the service date and time.
Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. For cancellations, there will be a charge if any bespoke work has been carried out.
6. Responsibilities of the Customer
Access: You must ensure that the work area is accessible and clear of any obstacles before we arrive. If the area is inaccessible or requires additional work to prepare, additional charges may apply.
Permits: It is the customer’s responsibility to obtain any necessary permits or approvals for the glazing services, if applicable.
Materials: We will provide the necessary materials unless otherwise specified in the quote.
7. Warranty and Guarantees
We provide a 12-monthwarranty on all labour and materials used in our services, glazing carried a 10 year guarantee. The warranty covers defects in materials or workmanship under normal use.
The warranty does not cover damage resulting from misuse, accidents, or failure to maintain the glazing properly.
8. Liability
Limitation of Liability: While we take every precaution to ensure the safety and quality of our work, we are not responsible for any indirect or consequential damages that may arise from the use or installation of our products.
Damage to Property: In the rare event that our work results in damage to your property (other than normal wear and tear), we will work with you to resolve the issue fairly. However, our liability is limited to the cost of repair or replacement of the damaged glazing service.
9. Privacy and Data Protection
Your privacy is important to us. We collect personal information only for the purpose of providing our services and improving your customer experience. We do not share your personal information with third parties without your consent, except as required by law.
For more details, please refer to our Privacy Policy.
10. Dispute Resolution
Informal Resolution: If you have any issues or concerns with our services, please contact us directly. We will do our best to resolve the issue in a timely and professional manner.
Formal Disputes: In the event of a formal dispute, you agree to first attempt to resolve the matter through mediation. If mediation is unsuccessful, the dispute will be handled through the appropriate legal channels.
11. Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, and trademarks, is the property of A Touch of Glass and is protected by copyright laws. You may not use, reproduce, or distribute any content without our written consent.
12. Modifications to the Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and the revised terms will be effective immediately upon posting. It is your responsibility to review these terms regularly.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Great Britain, without regard to its conflict of law principles.
14. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
A Touch of Glass
07827412605
d.hughes@atouchofglass.solutions
Privacy Policy
At A Touch of Glass, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or contact us for quotations, repairs, or installations..
Information We Collect
We may collect the following types of information:
Personal Information: When you request a service, a quote, or contact us directly, we may collect personal details, such as:
Name
Email address
Phone number
Mailing address
Payment information (if applicable)
Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. These cookies may collect data about how you interact with our site, which helps us provide more relevant content and improve functionality. You can disable cookies through your browser settings, but this may affect some aspects of the website.
2. How We Use Your Information
We use the information we collect in the following ways:
To provide and improve our services (e.g., glazing installations, repairs, etc.).
To communicate with you regarding your requests, quotes, appointments, and service updates.
To process payments for services rendered.
To send promotional emails or special offers, if you have opted in for marketing communications.
To personalize your experience on our website.
To comply with legal obligations or enforce our terms and policies.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us with operations such as payment processing, communication, and customer service. These third parties are required to protect your information in the same way we do.
Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to court orders, or other legal processes.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including secure servers. However, no data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: You can request to know what personal data we hold about you.
Correction: You can update or correct inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain legal restrictions.
Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can opt out by clicking the unsubscribe link in the email or contacting us directly.
To exercise any of these rights, please contact us at the contact details shown below.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before sharing your personal information.
7. Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect or solicit personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated date at the top. Please check this page regularly for the latest information.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights under this policy, please contact us:
A Touch of Glass
07827412605
d.hughes@atouchofglass.solutions
FAQ
How do I prepare for a glazing installation or repair?
To help us complete your project smoothly:
Clear the area around the windows or doors where we’ll be working.
If there are any obstacles (e.g., furniture), please move them beforehand.
For custom or stained glass projects, we may ask for details on your preferred design, measurements, or aesthetic choices.
Can you repair my stained glass?
Absolutely! We specialise in stained glass repairs and restoration. Whether it’s cracked or weathered, we can bring your piece back to life. If you have a damaged stained glass window or panel, contact us to discuss the restoration process.
Any questions or queries ?
Please contact us using the contacts page
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